Go Green recognises that protecting personal information is very important to you. This document contains all the information you need to know to understand how we use your personal data on the Go Green platform.
Notice: While all of the information in this Data Protection Notice is important, certain details have been placed in boxes to highlight them. These boxes contain information that we feel is particularly important.
It is important that you read this Data Protection Notice and show it to anyone else whose personal data is provided to us or to any of our partners, as it also applies to them. Also, if you are providing us or our partners with anyone else’s personal data, please make sure that they have provided you with permission to do so.
References to “Go Green”, “AXA”, “us”, “our” and “we” mean AXA Holdings Ireland Limited and its subsidiaries, including AXA Insurance dac, the data controller, and any associated companies from time to time.
We reserve the right to change this Data Protection Notice from time to time at our sole discretion. We encourage you to periodically review this notice to keep informed about how we process your personal data.
How it works
Go Green is a service available to both AXA customers and members of the public. It is an online platform developed by AXA to assist in the transition to green energy by providing Irish homeowners with information and resources to reduce their carbon footprint and improve the energy efficiency and comfort of their homes. These improvements may result in cost savings and increased energy performance for homeowners. Through relationships with industry partners and financial institutions, the online platform will provide support, information and access to highly skilled contractors as well as financial capital and insurance to support and facilitate such energy improvement works. For more information on Go Green, please visit the 'About Go Green' page or email us at gogreen@axa.ie.
Collection
We will record information relating to your use of the Go Green service, including details of which partners you contact and the information you provide to them. For the most part, this information will be provided directly by you. However, in some cases, we may receive information (either anonymised or partially anonymised) from our partners in relation to your interactions with them.
Use of Information
We will use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide you with an introduction to our panel of experts to assist you with your home improvement needs; | Where you have given your consent. By submitting the relevant forms, you are providing your consent to the service in question. Details on how to withdraw consent are set out below. |
| For statistical analyses; To review and improve our products, services, processes, systems, website and to investigate, test and implement new products, services, processes, systems, websites and apps; To carry out market research; To manage and investigate any complaints; For staff training, performance reviews and discipline; | The processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party. Go Green’s legitimate interest is to engage in activities to improve and adapt the range of products and services we offer and to help our business grow and to ensure that our systems are effective and efficient. |
| To inform you of other Go Green products and services, competitions and developments around green energy that may be of interest to you. | Where you have given your consent. The sending of marketing material to you is only done in circumstances where you have provided us with your consent in advance. Details on how to withdraw consent are set out below. |
Sharing of information with third parties
We may choose to have certain Go Green services provided by carefully selected third parties. In such circumstances, we take precautions regarding the practices employed by the service provider to ensure your personal data is stored and processed legally and securely.
While the exact list of third parties may change from time to time, it is important that you have an idea of the types of company we exchange data with:
- Our Go Green partners –the third-party companies (which are independent data controllers) that offer green energy services directly to you;
- Our service providers: companies that provide us services such as telecommunications and postage, data analysis and management information, data storage, document production and destruction, IT and IT security, complaints handling, marketing, market research;
- Other third parties: other AXA Group companies, third parties with which we may choose to improve our processes, products or services or to investigate the possibility of new processes, products or services.
Go Green will not sell your personal information to any third-party companies.
International Transfers
We will transfer personal data to the parts of the AXA Group based in the United Kingdom. This type of transfer of data is permitted under the GDPR as a result of the European Commission’s decision that the UK ensures adequate levels of data protection in their law. For more information on adequacy decisions, please visit the relevant page of the European Commission’s website here.
Type of data collected
The exact categories of data that we gather for Go Green may change from time to time. However, it is important that you know what types of information that we gather and use. Therefore, types of data collected set out below are non-exhaustive and only indicate the types of data we may use for this service.
| Category | Type of Data Collected |
|---|---|
| Personal information | Name, address, phone number, email address, home type, home heating type, home renovation interests, details of your project that you provide in our forms. |
| Information gathered from a source other than you | Our Go Green partners may share anonymised or partially anonymised data with us in relation to your interactions with them and the purchases you make. |
Retention of your personal information
We keep personal data only for as long as required to fulfil the purposes for which it was collected.
We may retain personal data for a period of time corresponding to a statute of limitation setting out the period during which legal claims may be filed in court. In some circumstances we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements.
Your Rights
As a ‘data subject’, you have the following rights:
- The right to withdraw consent at any time where the processing activity is based on your consent (see below).
- The right of access to the personal data concerning you that we hold and to be informed why and how we process that data.
- The right to require us to correct any inaccurate information about you (including missing details).
- The right of erasure/right to be forgotten, which means you have a right to have personal data concerning you erased. However, you may only request the deletion of your data in specific situations.
- The right to data portability, which means you may request from us all personal data that you provided to us. You may also request that we send this data to another company or person.
- The right to object to the processing of your personal data where we do so on the basis of a ‘legitimate interest’ (see the ‘Use of Information’ section above). We will then stop processing the personal data in question unless we can demonstrate compelling legitimate grounds for the processing that override your right or unless we need to use it in a legal claim.
- The right to restrict processing of your personal data where you feel that it is inaccurate, that we are processing it unlawfully, that we no longer need it or where you have invoked your right to object (as set out in the paragraph above).
Please send all requests to us (details below) in writing (by post or email). It may take up to one month to process your request, with the possibility of an extension of another two months. If we need the extra time to deal with your request, we will notify you of the fact that there will be a delay and the reasons for it within a month of your request being made.
Withdrawal of Consent
If we are processing your information on the legal basis of consent, you are entitled to withdraw your consent at any time. Therefore, if you withdraw your consent, we would not be allowed to use your personal data for that activity from that point forward. However, it would not invalidate any processing we carried out prior to your withdrawal of consent. More detail on legal basis is set out in the ‘Use of Information’ section above.
How to stop receiving the Go Green marketing communications If you have previously registered an interest in receiving marketing communications from Go Green, but no longer want to receive them, you may unsubscribe by either of the following options:
- click the unsubscribe link in any of the Go Green communications you have received from us; or
- go to https://gogreen.axa.ie/unsubscribe and click the unsubscribe link at the bottom of the page.
Please note that unsubscribing from the Go Green marketing communications may take up to a week.
Please also note that unsubscribing from Go Green marketing will not unsubscribe you from marketing from AXA. If you also want to unsubscribe from direct marketing from AXA, please click here and enter your details.
- If you decide you no longer want a Go Green partner to contact you If you have completed one or more ‘Get in touch’ forms but subsequently change your mind and no longer want the partner(s) to contact you, let us know. If you send an email to gogreen@axa.ie with your name, your email address and a list of the partners you don’t want to contact you, we will contact the relevant partners and ask them to remove you from their contact list. However, please note that it may take a number of days for your opt out to take effect, by which time our partners may have already contacted you.
More information
For details on how AXA processes personal data on our various websites, please see our Website Data Protection Statement. For details on how we use your personal data in contexts other than Go Green, please see our Data Protection page at axa.ie https://www.axa.ie/data-protection/ or contact us using the details below.
Contact information
If you are unhappy with the way we have handled your personal data and wish to make a complaint or if you simply want further information about the way your personal data will be used, please contact us by any of the following options:
Data Protection Officer, Compliance Department, AXA Insurance dac, Wolfe Tone House, Wolfe Tone Street, Dublin 1 Email: compliance@axa.ie Telephone: +353 (0)1 471 1812
You also have the right to lodge a complaint with the Data Protection Commission. To contact the Data Protection Commission, visit www.dataprotection.ie.